Account
Delete Your Credo Account
You can request deletion of your Credo account and the personal data associated with it at any time. This page explains how.
Option 1: Delete from inside the app
The fastest way to delete your account is from the Account screen on any Credo app or on the web:
- Sign in to your Credo account.
- Open Account (web: watchcredo.com/account; mobile and TV apps: tap the Account tab).
- Tap Delete Account.
- Enter your password and confirm.
- We will email you a confirmation link. Click it to permanently delete your account.
Option 2: Request deletion by email
If you no longer have access to your account or do not have the app installed, send a deletion request to support@credostudios.com from the email address on the account. Include the subject line "Account deletion request".
We will verify ownership of the email address and complete the deletion within 30 days. If we need anything further from you, we will reply to the same address.
What gets deleted
- Your name, email address, and account profile
- Your password and login sessions on every device
- Your watch history, watchlist, and viewing preferences
- Your communication preferences (marketing opt-in, language, etc.)
- Any device sessions associated with your account (web, mobile, TV)
What we retain
For tax, accounting, fraud-prevention, and legal-compliance reasons, we retain a minimal record of completed transactions (purchase amount, date, and a non-personal transaction identifier) for the period required by applicable law. This information is no longer associated with you as an identifiable person and cannot be used to log in or recover the account.
Aggregated, anonymized analytics that do not identify you may also be retained.
Timing
Account deletion is processed within 30 days of a verified request. Most deletions complete immediately when you confirm the email link in Option 1.